Frequently asked questions

Most imaging examinations require a referral from your doctor or healthcare practitioner. If you’re unsure, please contact us before booking.

You can book online, call one of our clinics or speak with our friendly reception team.

If you’re unable to attend your appointment, please let us know as soon as possible so we can offer the appointment to another patient.

Please arrive 15 minutes before your appointment to allow time for check-in and any required paperwork.

Our team will explain your examination, answer your questions and ensure you’re comfortable before your scan begins.

Yes. In most cases, a family member or support person is welcome to accompany you. Some examinations may have restrictions for safety reasons.

Comfortable clothing is recommended. Depending on your examination, you may be asked to change into a gown or remove jewellery.

Your safety is our highest priority. Our experienced team follows strict clinical and radiation safety standards to ensure every examination is performed safely and appropriately.

Please let us know if you’re pregnant or think you may be pregnant before your appointment so we can determine the safest imaging option.

Please tell our team when booking your appointment. Some medical devices may affect certain examinations, particularly MRI.

Some examinations require contrast to provide more detailed images. If contrast is required, we’ll explain the procedure and answer any questions before your appointment.

For most examinations, your consent is confirmed when you proceed with your appointment. Some procedures require written consent, which our team will explain beforehand.

Yes. Your personal information, images and reports are protected using secure healthcare systems and managed in accordance with Australian privacy legislation.

Yes. Your images and reports can be securely accessed through the Axis Imaging Patient App or provided upon request.

No. Images are provided digitally, making them easier to access, share and store.

Your referring healthcare provider receives your report as soon as it has been finalised by one of our radiologists.