Referrer Support
Your dedicated support team
At Axis Imaging, we understand that exceptional patient care begins with exceptional support for our referring healthcare professionals. Our dedicated referrer support team is here to assist you with everything from account setup to urgent image access, ensuring you have the tools and information you need to provide the best possible care for your patients.
How We Can Help
Technical Support
Our experienced technical support team provides comprehensive assistance with all aspects of our imaging systems and platforms.
- Sectra account setup and troubleshooting
- Image access and viewing support
- PACS system navigation and training
- Password resets and login assistance
- Report delivery and access issues
- Digital image sharing and CD/USB requests
Clinical Support
Our clinical team offers expert guidance to help you make the most appropriate imaging decisions for your patients.
- Imaging protocol recommendations
- Examination appropriateness guidance
- Contrast agent information and contraindications
- Patient preparation instructions
- Urgent and stat examination protocols
- Follow-up imaging recommendations
Administrative Support
Streamline your practice administration with our dedicated support for referral processes and documentation.
- Referral pad ordering and delivery
- Medicare billing and provider number assistance
- Patient booking and scheduling support
- Insurance pre-authorization guidance
- Report distribution preferences
- Practice integration and workflow optimization
Contact Information
Primary Support Contact
Frequently Asked Questions
How do I access patient images?
Patient images are accessed through our Sectra portal. You&aposll need a Sectra account which you can apply for through our website. Once set up, you can access images via the web portal, direct links in reports, or request secure email links for urgent access.
How do I order referral pads?
Referral pads can be ordered through our online ordering system or by contacting our support team directly. We offer various pad designs and can customize them with your practice details.
What should I do if I can't access my Sectra account?
If you&aposre experiencing login issues, first try resetting your password using the "Forgot Password" link. If problems persist, contact our support team who can assist with account troubleshooting, password resets, and technical issues.
How are reports delivered?
Reports are typically delivered via fax, email, or through your practice management system integration. You can specify your preferred delivery method when setting up your account or by contacting our support team to update your preferences.
Can I get training on using your systems?
Yes! We offer comprehensive training sessions for new users and refresher training for existing users. This includes Sectra system navigation, image viewing tools, and best practices for patient image management. Contact our support team to arrange training.
What if I need urgent access to images after hours?
For urgent clinical needs outside business hours, email us at merrifield@axisimaging.com.au. Our on-call team can provide immediate access to patient images and assist with critical patient care situations.
Additional Support Resources
Quick Start Guides
Educational Programs
Axis Imaging - Precision radiology. Personalised care.
Supporting your practice with exceptional service and expertise.